What is Account Verification?
Account verification identifies who you are as a KYC (Know your customer) policy. It's important for the AlertPay network that members identify themselves by submitting documentation to protect our members against fraud. At any time, AlertPay can ask you to become verified.
What do I need to be verified?
AlertPay requires a copy of 1 proof of address and 1 photo identification for verification. Please ensure that all four edges of the documents are visible.
Photo identification can be one of the following:
- Driver's license
- Passport
- State ID, Country ID or Photo Medical ID
Proof of address must show your name and address and be dated within the last 6 months. You can submit one of the following:
- Utility Bill
- Phone bill
- Credit card statement
- Bank Statement
How to submit my documents?
- Log into AlertPay
- Click on the Become AlertPay Verified link
- Click on Upload Now
- Select a document type
- Select a form type
- Upload scanned document
- Repeat steps 2-6 for the next document
How long does it takes to process my verification documents?
If you upload your documents, they will process them and provide a decision within 10 days of their receipt.
If you are mailing your documents from outside North America they will process your documents upon receipt. The processing time once they receive the documents is up to 10 business days.
Your documents will be reviewed and the information contained in your documents must match the information on your AlertPay profile in order for them to be approved.
You can view the status of your documents once you log into your account.
Is there any easy or fastest way for my account to be verified?
Some says there is, you'll just have to call their customer support and answer their questions to confirm that your information in your documents is match on what you've said.
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